Designing learning experiences that drive performance
Explore a selection of my work, demonstrating how complex information transforms into engaging, learner-centered training solutions. Each project reflects a commitment to innovative instructional design and impactful learning strategies.
Listen. Understand. Connect. ILT Project
The Listen. Understand. Connect. ILT Project instructor-led training (ILT) course was designed to introduce foundational communication concepts to learners entering customer-facing roles. The training combines interactive instruction, real-world scenarios, collaborative activities, and facilitator-led discussions to help learners build confidence in effective communication strategies.
Listen. Understand. Connect.
This project includes:
- A learner-facing PowerPoint presentation
- A detailed facilitator guide
- Interactive group activities
- Case-study learning scenarios
- Teach-back exercises
My Role
Instructional Designer
Responsibilities included:
- Conducting content organization and instructional flow design
- Creating learner-centered PowerPoint visuals and infographics
- Writing facilitator talking points and instructional guidance
- Designing collaborative activities and discussion prompts
- Developing case-study learning scenarios
- Applying adult learning principles and engagement strategies
Audience
The training was designed for:
- Customer Service Representatives
- Entry-level sales associates
- Adult learners entering client-facing roles
Tools & Technologies
- Microsoft PowerPoint
- Instructional Design Storyboarding
- Communication Research Resources
- Visual Infographic Design
- Facilitator Guide Development
Duration
60 minutes
Deliverables
- Learner PowerPoint Presentation
- Facilitator Guide PDF
- Interactive Activities
- Communication Infographics
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